Shipping & Delivery

Disclaimer: The following sample for shipping costs has been prepared by a lawyer ( It corresponds to the legal requirements of a typical online shop aimed at consumers. However, you should only use the sample after careful examination and adaptation to your specific business model. The clauses may be inadmissible in certain constellations. If in doubt, seek legal advice.

Please note that the shipping costs or at least the calculation methods (e.g. by weight) should be indicated for all countries supplied.

If you only deliver to certain countries, you must inform the customers. Furthermore, you should only select these countries as “Allowed countries” in the WooCommerce settings. You should not use clauses such as “Shipping costs to other countries only on request”.

Prices, shipping costs and delivery information:

The prices listed on the product pages include VAT and other price components.

We only deliver within Germany and Austria.

In addition to the indicated prices we charge a flat rate [6.90 Euro per order] for delivery within Germany and Austria. The shipping costs will be clearly indicated again in the shopping cart system and on the order page.

When paying by cash on delivery, an additional fee of [2,- Euro] is due, which will be charged by the delivery agent on site. There are no further taxes or costs].

There are no shipping costs for digital content (e-books, software, etc.).

[Note to retailers: The following passage is necessary if you specify a flat rate for shipping. Otherwise, you can remove the passage].

The flat rate for shipping is [specify value of flat rate for shipping] Euro. The shipping flat rate includes the legal value added tax. Since the VAT on the flat rate shipping costs is calculated depending on the goods purchased, it may be reduced if goods are purchased at lower VAT rates (e.g. if books are purchased). This means that the flat-rate shipping costs can only be finally calculated during the ordering process. However, it cannot be increased, but only reduced in your favour.